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Global Fluidtech Systems

Authorised Dealer: KSB Pumps & Valves | Epiroc Mining Equipment | Husqvarna Construction Machinery | Flowserve | Flowlink

www.globalfluid.co.in

Global Fluidtech Systems (also referred to as "Global Fluidtech Systems," "GFS," "we," "us," or "our") is an ISO 9001-certified industrial equipment supplier and authorised dealer headquartered in Ahmedabad, Gujarat, India. Established in April 2006, we are the authorised dealer and distributor for KSB Pumps, KSB Valves, KSB MIL Control Valves, Epiroc Mining Equipment, Husqvarna Construction Machinery, Flowserve, and Flowlink products across Gujarat and select pan-India markets.

This Privacy Policy explains how we collect, use, share, and protect the personal information of visitors to our website (www.globalfluid.co.in), business enquiry contacts, clients, and prospective partners. We are committed to handling your data responsibly and in compliance with the Information Technology Act, 2000, the IT (Amendment) Act, 2008, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules).

By visiting our website or submitting an enquiry, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please refrain from using our website or submitting personal data through our enquiry forms

1. Information We Collect

We collect information necessary to respond to product enquiries, process quotations, manage business relationships, and improve our website. The types of information we may collect include:

1.1 Contact & Business Information

When you submit an enquiry through our website contact form, WhatsApp, phone, or email, we may collect:

  • Full name and designation (e.g., Procurement Manager, Project Engineer)
  • Company / organisation name
  • Business email address and phone number(s)
  • Business address — city, state, and PIN code
  • State of operation (used to determine service availability, as we currently serve Gujarat)
  • Product category of interest — e.g., KSB Pumps, Epiroc Mining Equipment, Husqvarna machinery, Flowserve valves, Flowlink strainers
  • Specific product model or application requirements mentioned in enquiry

This information is used to:

  • Respond to your product or service enquiry promptly
  • Prepare and send product quotations, technical datasheets, and company profiles
  • Schedule product demonstrations, site visits, or technical consultations
  • Maintain our CRM and client records for ongoing relationship management

1.2 Website & Technical Data

When you visit www.globalfluid.co.in, we may automatically collect technical information including:

  • IP address and approximate geographic location
  • Browser type, version, device type, and operating system
  • Pages visited, time spent on specific product pages (e.g., KSB Pump pages, Epiroc Mining pages), and navigation flow
  • Referral source — e.g., Google search, LinkedIn, direct URL
  • Search keywords used to find our website
  • Cookie and tracking technology data (see Section 6)

We use this data to understand which products generate the most enquiries, improve website navigation, and optimise our content to better serve industries such as construction, mining, oil & gas, process, power plants, and pharma.

1.3 Career Applications

If you apply for a position through our Career page, we may collect:

  • Full name, contact details, and educational qualifications
  • Resume / CV and cover letter
  • Work experience and references

Career application data is used solely for recruitment purposes and is retained for up to 12 months after the position is filled.

1.4 Business Communications

Emails, WhatsApp messages, or phone conversations with our sales and technical teams may be retained as part of our business records to ensure continuity of service, accurate quotations, and post-sales support.

2. How We Use Your Information

We use the information we collect for the following legitimate business purposes:

2.1 Responding to Product & Service Enquiries

  • To respond to your enquiries about KSB Pumps, KSB Valves, KSB MIL Control Valves, Epiroc Mining Equipment, Husqvarna Construction Machinery, Flowserve valves, and Flowlink products
  • To prepare accurate product quotations tailored to your industry, application, and technical specifications
  • To share product catalogues, technical datasheets, and company profiles upon request
  • To coordinate with KSB, Epiroc, Husqvarna, and Flowserve principals on behalf of clients for specialised requirements

2.2 Client Relationship Management

  • To maintain up-to-date records of your enquiries, orders, and after-sales interactions
  • To provide post-sales support, warranty assistance, and spare parts coordination
  • To send order confirmations, delivery updates, and service notifications
  • To notify you of new product launches, authorised dealership updates, or relevant industry news (with your consent)

2.3 Website & Business Improvement

  • To analyse website traffic and understand which product categories — KSB Pumps, Epiroc Mining, Husqvarna, or industrial valves — generate the highest enquiry volumes
  • To improve the usability and content of our website based on user behaviour
  • To track the performance of our online presence across Gujarat and India
  • To troubleshoot technical issues and maintain website security

2.4 Legal & Regulatory Compliance

  • To maintain business records as required under Indian commercial and tax regulations (GST, income tax)
  • To comply with the Information Technology Act, 2000 and the SPDI Rules, 2011
  • To respond to lawful government or regulatory requests

3. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited and necessary circumstances

3.1 Brand Principals & Authorised Partners

As authorised dealers, we may share your product enquiry or technical requirements with our brand principals — KSB Pumps India, Epiroc India, Husqvarna India, Flowserve India, or Flowlink — when necessary to source the right product, obtain technical approval, or facilitate factory-direct pricing. Such sharing is strictly limited to the information required to fulfil your enquiry.

3.2 Logistics & Delivery Partners

For confirmed orders and deliveries, we may share your delivery address and contact details with our logistics and courier partners to facilitate timely product dispatch. These partners are contractually required to handle your data securely.

3.3 Technology & Service Providers

We may engage trusted third-party service providers to assist us in operating our website, CRM, and email systems. These providers are contractually bound to use your information only for the services they provide to us and to maintain appropriate data security standards. This may include:

  • Website hosting and maintenance providers
  • CRM and email communication platforms
  • Analytics tools (e.g., Google Analytics, Google Tag Manager)
  • WhatsApp Business API service providers

3.4 Legal & Regulatory Requirements

We may disclose your information when required by law, court order, or government directive, or to protect the rights, property, or safety of our company, clients, or third parties.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of business assets, your information may be transferred to the acquiring entity. Affected parties will be notified as appropriate and in accordance with applicable Indian law.

4. Data Security

As an ISO 9001-certified organisation, Global Fluidtech Systems implements security practices consistent with Indian information technology law (IT Act 2000 and SPDI Rules 2011) to protect your personal data from unauthorised access, misuse, disclosure, alteration, or destruction.

4.1 Technical Measures

  • SSL/TLS encryption (HTTPS) across all pages of www.globalfluid.co.in
  • Secure web hosting with firewall protection
  • Google Tag Manager (GTM-N7C3NZR) implemented securely for website analytics only
  • Access-controlled internal systems — only authorised personnel can access enquiry data and CRM records

4.2 Administrative Measures

  • Designated point of contact responsible for data privacy and security compliance
  • Internal policies governing the handling, storage, and sharing of client information
  • Staff awareness of data security obligations under the IT Act and SPDI Rules
  • Regular review of third-party service providers for compliance with data security standards

4.3 Physical Measures

  • Physical files and printed records stored securely with restricted access
  • Secure disposal of documents containing personal or business information when no longer required

Despite these measures, no method of transmission over the internet is entirely secure. In the event of a data breach affecting your information, we will notify you and the relevant authorities as required under applicable Indian law.

5. Data Retention

We retain personal and business information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and business continuity requirements

  • Enquiry and quotation records: 3 years from date of last interaction
  • Active client records (purchase history, service records): Duration of business relationship plus 7 years (as required under Indian tax regulations — GST, Income Tax Act)
  • Career / job application records: 12 months after the position is filled or application is declined
  • Website analytics data: Up to 26 months in anonymized or aggregated form
  • Email and communication records: 3 years for business correspondence; 7 years for records tied to a confirmed transaction

When information is no longer required, it is securely deleted from electronic systems and physically destroyed (shredded) where applicable.

6. Cookies & Tracking Technologies

Our website (www.globalfluid.co.in) uses cookies and similar tracking technologies to improve user experience, analyse website performance, and understand how industrial equipment buyers navigate our product catalogue. We have implemented Google Tag Manager (GTM-N7C3NZR) and Yandex Verification for website performance monitoring.

Types of Cookies We Use

  • Essential Cookies: Required for the website to function correctly — for example, loading product pages, submitting enquiry forms, and navigating between categories (KSB Pumps, Epiroc Mining, Husqvarna, Flowserve, Flowlink). These cannot be disabled.
  • Analytics Cookies: Used to understand how visitors interact with our website — including which product pages are most visited and which states generate the most enquiries. We use Google Analytics for this purpose. Data is anonymized and aggregated.
  • Marketing & Remarketing Cookies: May be used to show relevant advertisements about our industrial products (KSB Pumps, Epiroc Mining Equipment, Husqvarna machinery) to users who have previously visited our website, via Google Ads.
  • Third-Party Social Cookies: Used when you visit our Facebook, LinkedIn, or Instagram pages linked from our website. These are governed by the privacy policies of those platforms

You may manage or disable cookies through your browser settings. Disabling essential cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies as described in this policy.

7. Your Rights Regarding Your Personal Data

Under the Information Technology (SPDI) Rules, 2011, and applicable Indian privacy principles, you have the following rights with respect to your personal information held by Global Fluidtech Systems

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of any inaccurate or incomplete personal data
  • Withdrawal of Consent: Withdraw your consent to our use of your personal information for non-contractual purposes at any time (e.g., marketing communications). Withdrawal of consent will not affect any processing carried out prior to withdrawal.
  • Deletion: Request deletion of your personal data, subject to our legal obligations to retain certain records (e.g., GST and income tax compliance)
  • Opt-Out of Marketing: Unsubscribe from any marketing emails or communications at any time by contacting us at info@globalfluid.co.in or by clicking the unsubscribe link in our emails

To exercise any of these rights, please contact us at the details provided in Section 11. We will respond to your request within 30 days.

8. Third-Party Websites & External Links

Our website contains links to third-party websites and resources, including:

  • Brand principal websites: KSB (ksb.com), Epiroc (epiroc.com), Husqvarna (husqvarnacp.com), Flowserve (flowserve.com)
  • Social media platforms: Facebook, LinkedIn, Instagram
  • Google Maps (linked from our address on the Contact Us page)
  • WhatsApp Business link for direct enquiries

We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any external website you visit before submitting personal information. Links to third-party websites do not constitute an endorsement of those sites or their content by Global Fluidtech Systems.

9. B2B Client Data & Confidentiality

A significant portion of the information we handle relates to business-to-business (B2B) transactions — including product specifications, project requirements, purchase orders, and pricing discussions with clients such as Nirma, Zydus, Intas Pharmaceuticals, UltraTech Cement, Shapoorji Pallonji, Kalpataru Group, ITD Cem, and other industrial and infrastructure companies across Gujarat.

We treat all such business information as strictly confidential. We do not share client identities, project details, pricing, or purchasing volumes with any competitor or unauthorised third party. Our team members are individually bound by confidentiality obligations as part of their employment with Global Fluidtech Systems.

If your organisation requires a formal Non-Disclosure Agreement (NDA) before sharing project specifications or tender details, please request one at info@globalfluid.co.in.

10. Children's Privacy

Our website and services are directed exclusively at business professionals and industrial clients. We do not knowingly collect personal information from children under the age of 18. If we become aware that a minor has submitted personal information through our website, we will delete it immediately. If you believe this has occurred, please contact us at info@globalfluid.co.in

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or technology. When we make material changes, we will

  • Update the "Last Updated" date at the top of this document
  • Post the revised policy on our website at www.globalfluid.co.in/privacy-policy/
  • Where appropriate, notify registered enquirers or clients via email

We encourage you to review this Privacy Policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

12. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of India, including

  • The Information Technology Act, 2000 (IT Act) and the IT (Amendment) Act, 2008
  • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • The Indian Contract Act, 1872 (for business transactions)
  • Applicable provisions of the Consumer Protection Act, 2019 (for any retail or direct client transactions)

Any disputes arising from this Privacy Policy or from our handling of your personal information shall be subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat, India.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal data, please reach out to us through any of the following channels

Global Fluidtech Systems — Data Privacy Contact

We will acknowledge receipt of your query within 3 business days and aim to resolve all privacy-related matters within 30 days